Highlights - Insurance in an Unsecure World
summary
Claims that a rapid customer-driven revolution is arriving, fueled by expectations set by Amazon Prime and same day delivery, and that digitalization itself is not the goal but the need to understand clients better. Notes a specific history: founded by regulators 125 years ago and until about 20 years ago insurers only stored contract facts about customers. Argues to redesign products around needs (citing Uber/Airbnb as service models, not novel tech) and warns that regulation in Europe and Germany currently lags and moves unevenly.
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