Transforming security and experience with digital identity
summary
Consumers abandon long onboarding: 58% abandonment for slow or confusing flows, and fraud surges as services move online with attackers working Monday–Sunday. Core problems are weak database checks (PII floods the market, 36 billion breached records in 2020) and costly support (30–50% of helpdesk calls are password resets). The workable solution is document verification plus biometrics that prove ownership and enable re‑authentication, continuous identity monitoring, and inclusive, anti‑bias checks to reduce fraud and unlock low‑friction cross‑sell.
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chapters (10)
- 0:00Digital identity intro
- 1:05Digital onboarding and fraud
- 2:51Consumer expectations shift
- 4:38Fraudsters adapt to digital
- 6:26Legacy compliance challenges
- 7:50Weaknesses in identity verification
- 9:16Beyond account numbers
- 10:40Biometrics for re-auth
- 12:07Inclusive secure journeys
- 14:13Q&A
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