Culture is Still a Challenge
summary
Organizational culture directly affects delivery and cannot be fixed by tools alone: McKinsey shows 60% higher returns for top cultural performers and 200% over the bottom. The talk maps actionable models — Schein’s three levels (assumptions, values, artifacts), West and PALMS — and recommends individual-contributor moves: value stream mapping, automation, metrics, sharing, and building psychological safety. Historical concrete example: the Welsh longbow at Crécy changes battle outcomes for a century, illustrating how entrenched practices resist quick reversal.
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chapters (10)
- 0:00Introduction and speaker intro
- 1:57What is organizational culture
- 8:40Historical example of culture change
- 10:05Culture’s impact on performance
- 13:35Edgar Schein’s culture model
- 18:27Microcultures within organizations
- 23:22Influencing culture as an individual
- 25:08HAMS model for culture change
- 28:04Navigating imperfect organizational culture
- 29:48Summary and key takeaways
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