Dynamic Decision Making at HMRC - Moving to Data as a Product During a Pandemic
summary
HMRC transforms the Customer Insights Platform on AWS from passive storage into a production-grade Customer Insights Platform (CIP) that runs high-availability transaction monitoring and auditing, and ships an intelligent risking service that automatically scores and blocks fraud before payments. The platform processes millions of claims with automated decisions baked into workflows, meets a 72-hour review target, supports investigators’ triage, and achieves measurable impact (PM gratitude and a multi-award win).
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