Scaling analytics and AI: It's mostly about culture
summary
TELUS is consolidating legacy warehouses and modern lakes into a single enterprise data hub on cloud infrastructure that delivers 10x scale and operationalizes customer 360 insights across channels; metadata catalogs cut discovery from weeks or months to days and reduce data scientists’ time spent on prep from about 80% to much less. Work splits into three buckets (technical debt, defects, new features) and sometimes requires dedicating up to 90% of effort to debt. The Data for Good mobility program demonstrates real-world impact on COVID responses.
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chapters (7)
- 0:00Introduction
- 7:17Data management
- 14:51AI
- 16:17Telus
- 18:05AI culture
- 19:20Proxy metrics
- 20:33Conclusion
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