How did I Help to Save the Lives of More Than 1.5 Million People?
summary
Claims handling 1.5 million eCalls processed in under two years with a 24/7 ops model and a ten‑engineer team that reaches 99.5% SLA. Describes building a bootcamp to turn juniors into DevOps, running CI/CD and deployments (500+), monitoring with AWS + Nagios + Grafana + Prometheus, detecting 400 defects proactively, handling 200k weekly processes, raising 600 cross‑system incidents, surviving Terraform mishaps and Log4j, and delivering the automation and runbooks that actually keep life‑critical E‑Call flows live.
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chapters (13)
- 0:00Introduction
- 1:09Building operations team
- 8:04Hiring strategy challenges
- 12:02DevOps boot camp
- 17:25Team visibility
- 20:55Business impact stats
- 23:29Key DevOps projects
- 26:19DevOps plug-in approach
- 29:54Team responsibilities
- 30:15Production issues lessons
- 39:57Incident resolution
- 41:20Key takeaways
- 42:21Q&A
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