Evolving Business and Customer Perception in Digital world
summary
Claims that teams run 5% of test cases on mobile vs 70% of purchases happening on mobile, that Nio’s battery swap model by Nio changes product expectations, and that 5G forces new latency and security tradeoffs. Proposes QA moves from testing to shift to business assurance, embedding quality earlier, using AI with regulatory guardrails, robotic 24/7 validation for GxP, and hybrid centralized-plus-embedded teams to deliver measurable business value.
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chapters (8)
- 0:00Introduction
- 3:21Business and customer expectations
- 7:13Technology triggers and shifts
- 16:53Quality in digital age
- 23:13Future enterprise quality
- 31:00Digital assurance and CX
- 37:04Transformation challenges
- 42:02Q&A
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