Business process digitalisation
summary
Company processes get recast as service boundaries with an API contract style template so teams agree inputs, SLAs and acceptance criteria; projects decompose into themed teams and reusable extensions, capturing 80–90% of scope in contracts; internal services become sellable products; training cycles enforce delivery standards quarterly; result is predictable scaling from a two person start to ~600 people with fast growth years (45% and 60%) and an observed 12× reduction in overtime.
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chapters (11)
- 0:00Introduction
- 1:09Scaling challenges
- 7:22Digitalizing business processes
- 9:56API paradigm in processes
- 15:21Contract-based standardization
- 22:32Scaling efficiency
- 26:37System engineering
- 31:11Productizing services
- 35:32Measuring success
- 38:07Departmental collaboration
- 40:34Closing remarks
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