How Good Is Your Software Product? (Evolving "Quality"Throughout The SDLC)
summary
Claims a concrete eight perspectives model for quality across ideation, implementation and production, shows dashboards used at eBay with leading and trailing indicators, and reports experiments that moved those metrics (some changes had no effect, some tiny tweaks produced big gains). Describes tools and practices actually used: BDD, risk storming, exploratory testing, A/B experiments, user research, observability and a confidence‑vs‑complexity plot, and recommends evolving testers into quality engineers with measurable outcomes.
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chapters (12)
- 0:00Introduction
- 1:49Correctness vs experiential quality
- 3:32Three lenses of quality
- 8:26Testing beyond products
- 11:40Quality across SDLC
- 17:43Testing activities and quality
- 21:57Proactive vs reactive quality
- 24:55Subjective quality with intersubjectivity
- 27:46Measuring quality indicators
- 30:35Your role in testing
- 34:26Quality engineering
- 35:55Summary
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