The Value of Community Building. And why you Should Invest in Building One
summary
Shows measurable metrics to track (signups, pageviews, DAU/MAU, retention, lead cost and conversion) and recommends HubSpot persona templates, Orbit or Bevy for management, Slack/Discord or email for hosting, plus a 24‑hour SLA for responses. Describes frameworks (support/product/acquisition/contribution/retention/success), Charles Bogle’s seven belonging principles, and the Bacon method for mission, on‑ramps and quarterly plans. Gives concrete wins: a CDF ambassador program that grows to 51 ambassadors using a developer kit and swag, warns founder‑leader governance, and expects 6–12 months to show results.
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chapters (7)
- 0:00Intro
- 1:44Building Your Persona
- 3:36Community Fundamentals
- 6:14Frameworks
- 14:12Best Practices
- 17:47Recruiting Community Members
- 23:13Governance Models
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