Digital Divide: This Is No Country for Old Men
summary
Almudena Barreiro Carrillo examines the digital divide as a consequence of design choices, showing how apps, appointment systems, verification flows and interfaces assume skills and devices many people lack and thus become access barriers. She discusses examples like smartphone dependence, technical language, single-channel services and exclusionary biometrics, and considers AI’s double-edged role (can simplify or increase opacity). The talk ends with concrete recommendations: inclusion audits, true universal design, plain language, accessible human support and user testing with diverse people.
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chapters (9)
- 0:00Welcome and introduction
- 1:06Grandma's voice
- 10:18Movie analogy
- 15:39Older adults and common sense
- 24:04Tech companies and senior talent
- 31:06Future without ethics or design
- 35:39Ethical and diverse solutions
- 39:33Technology vs empathy and care
- 40:59Q&A
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