Do What You Can with What You Have
summary
A volunteer-built case management app called Ombudsman Cloud Care directly addresses a measured crisis: volunteers face a 750% rise in hours and 1500% more contacts, and the app cuts monthly reporting from days to minutes. It uses Salesforce.org’s open source stack—CumulusCI for automation, MetaDeploy for one‑click install—and passes Salesforce security review. The project is on the AppExchange, open on GitHub, remains free, and already yields real placements for military spouses.
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chapters (18)
- 0:00Start
- 1:56Salesforce Customer 360
- 5:39What is an Ombudsman?
- 6:25Weathering Storms
- 7:17Finding a Need
- 8:23Designing a Solution
- 11:05Open Source Tooling Cumulus CI Suite Enables. Automation
- 14:58Open Source Commons Program Vision
- 15:49Program Values
- 17:12Open Source Community Sprints
- 18:11From Founders to Tiger Team Spring into Summer 2020
- 19:21Labor Pains
- 21:47The Decision to use Open Source Commons
- 24:25Ombudsman Cloud Care Installer
- 25:45Fall & Beyond 2020 What the Future Looks Like for OCC OSC
- 26:39Future of the Ombudsman Cloud Care Mission
- 28:31Open Source Community Sprint Projects A few highlights of other project work Summit Events App Tracking event attendance inside Salesforce
- 29:53Resources
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