From Pilots to Practice: Leading the agentic AI transformation
summary
Argues that the real bottleneck is planning and that treating Plan→Build→Run as one continuous engine shortens time‑to‑value, backed by a simple diagnostic and a “first 6 weeks” roadmap. Shows a reusable agent factory process and an internal agent library that produces consistent agents (testing, owner assignment, manuals) and claims a working first prototype in one business day when design is clear. Recommends platform‑first delivery (Salesforce/SAP/ServiceNow) and using tools like ServiceNow AI Control Tower for cross‑tech governance.
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chapters (14)
- 0:00Introduction
- 3:46AI value gap
- 6:36Pilots versus adoption
- 9:04AI project challenges
- 13:39From pilots to workforce
- 15:49Business models with AI
- 17:35Upskilling for AI
- 20:05Compliance versus innovation
- 24:38Secure AI deployment
- 26:04AI agent library
- 32:32Change management for AI
- 36:41Executive AI steps
- 38:46Digital workforce future
- 40:31Q&A
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