Designers, Developers and Dogs
summary
Rebuild of ShareNow’s internal support tool MOpS uses a micro-frontends architecture and shared design system to decouple seven legacy teams, launch a vertical slice in production after 4.5 months to 20 agents and complete rollout at six months with 50% of user journeys now in the new tool; five downstream teams adopt it proactively, Google Analytics is added, and call-time reduction and faster lead time are measurable goals. Collaboration features include a discovery trip to Athens, a 2.5-day alignment workshop and pairing across roles to spread knowledge.
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chapters (5)
- 0:00Start
- 14:44Setting up a balanced team
- 16:56Discussing ways of working
- 22:27De-risking user journeys
- 35:12Collaboration is better!
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