Turning cooperation into collaboration: A UX writing case history
summary
A technical docs writer converts a proofreading gig for Red Hat’s China portal into full UX changes: help files get rewritten, menus become action-based, tooltips and navigation get redesigned, and a complex instruction set becomes a wizard. Readability metrics improve dramatically—Flesch‑Kincaid 10th → 6.9 and reading ease 45.9 → 65—and UI text moves from typos and dense paragraphs to scannable microcopy; the redesign ships and the team adopts the changes.
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