Leveraging AI and Emerging Technologies for Competitive Advantage
summary
Consulting firm carves out internal budget to run generative AI pilots for legal and HR, using LLM summarization to cut external counsel work; e‑commerce uses LLMs and multimodal models to tag a catalog of tens of millions of products and power conversational shopping agents; industrial group deploys 3,000 engineers on GitHub Copilot, runs a smart virtual assistant “Red” on MoveWorks that cuts contact‑center queries (sales order checks drop ~30%), and funnels OT/IT data into Honeywell Forge for predictive maintenance and faster POC→scale ROI.
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chapters (10)
- 0:00Welcome and introduction
- 1:30AI use cases overview
- 9:13Predictive analytics transformation
- 14:07Customer experience evolution
- 18:44Employee experience with AI
- 21:10Adoption strategies and governance
- 28:39Scaling AI solutions
- 30:22Addressing job displacement concerns
- 33:15AI in cybersecurity
- 35:02Future AI investments
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