AI and the Enterprise
summary
Enterprise deploys combine semantic search, vector DBs, fine-tuned LLMs and RAG to serve 170,000 employees through portals with 5 million monthly hits and 500,000 queries per month for search. Results show a 65–70% clickthrough and 75% positive feedback after moving to semantic + LLM summaries, and an AI service desk achieves 20–30% ticket deflection with another ~20% expected after tuning. Platform options include OCI Gen Agent service for managed workflows and OCI superclusters for custom model training.
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chapters (7)
- 0:00Introduction to AI in Enterprise
- 3:57Generative AI fundamentals
- 10:37Enterprise AI use cases
- 15:52Oracle’s internal AI deployments
- 19:46Oracle AI platform overview
- 21:34Best practices for AI adoption
- 23:17Closing and resources
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