Situation normal: All fouled up
summary
The SNAFUcatchers Consortium maps how incident response actually happens, claiming decades of observation (35 years) and offering a bird’s-eye 10,668-meter view that treats the system as people plus code. Concrete findings cover the constant hidden cost of coordination, recovery, analysis and internal/external communications, and the tools that mediate them—monitoring and deployment tooling, containers, and org practices. The project catalogs what humans do, the resources used, and which workarounds reliably succeed or fail.
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