Serverless is other people
summary
Argues that serverless pushes responsibility onto ops as the first last and only line of defense, forcing ops to own security incidents, network misconfigurations, vendor black boxes, and 3rd‑party failure modes. Connects concrete practices—incident playbooks, function-level tracing, and tightened runtime IAM—with cultural shifts: hiring, oncall support, and trauma-aware management informed by experience covering 1,000 startups (188 acquisitions, 28 vanishings, 8 IPOs). Urges engineers to apply distributed systems skills to human problems and cites the value of the psychology of trauma for building resilient teams.
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