Why People Resist Better Systems
summary
Claims that resistance is the main obstacle to scaling a design system and that the antidote is cutting friction, not persuasion. Practical moves include shipping prebuilt components, shipping integration templates and migration scripts so engineering teams can plug the system in with minimal cost, and tightening choices by gradually removing legacy options so complaints disappear. The result is measurable adoption uplift when friction falls, and stalled projects when teams must do extra work to use the system.
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