Design Thinking in an NGO: Putting Volunteers at the Center
summary
Skillando Digital Volunteering applies Design Thinking using one-hour remote sessions every two weeks with clear objectives and self-study links. Interviews showed inactive volunteers were confused by onboarding and lacked skills, so they changed communication tone, restructured the entry flow, added a 30-day buddy onboarding, and adjusted marketing; results grew the active team from 4 to 40, expanded projects and missions, and produced a volunteer-focused website nearing launch.
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chapters (9)
- 0:00Volunteer participation problem
- 1:04Skillando Digital Volunteers
- 2:30Inactive volunteers frustration
- 3:34Design thinking implementation
- 5:02Needs of inactive volunteers
- 6:26Onboarding communication changes
- 7:52Results and new volunteer site
- 8:54Positive feedback learnings
- 10:00Q&A
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