Build a Better Hiring Process with Design Thinking
summary
Company scales from 15 to ~150 in three years and a hiring overhaul uses behavioral science plus human-centered design to cut bias and raise offer yield. Methods are concrete: user interviews, journey mapping, timeboxed 5–7 minute workshops with 8–10 new hires, and paper prototyping. Built artifacts include clarified role assignments, interviewer guides and structured note templates; those stop duplicate questions, reduce confusion about ownership, and produce more consistent hiring decisions.
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chapters (19)
- 0:00Intro
- 0:25Crystals background
- 1:41Agenda
- 2:32Why
- 5:11Goals
- 5:41Hypothesis
- 6:05Goal Setting
- 6:39Onboarding Session
- 8:48Interview Experience
- 10:09Methods
- 10:29Research
- 12:45Journey Mapping
- 13:50Paper Prototype
- 15:45Implementing Ideas
- 18:07Candidate Experience
- 19:04Clarify Roles
- 21:58Interview Questions
- 22:29Interview Guide
- 26:00Recap
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