Winning Customers’ Trust in the Age of AI
summary
States that 54% of consumers distrust AI to be unbiased and 42% doubt its accuracy, and argues trust must be embedded into systems by feeding high‑recency, high‑integrity consumer data into models. Describes Trustpilot as a review platform with "over 300,000 reviews" and ~200,000 new reviews daily, removing 4.5 million reviews per year (90% automatically), and launches TrustLayer to stream verified customer voice into search, commerce, CRM and procurement AI workflows so models make decisions with auditably authentic feedback.
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