SREs at Telecom and Media Industry: Bridging between Legacy and Cloud Native App
summary
Amdocs implements SRE across a 5,000-person managed services unit called Smart Ops using an atomic automation platform and inner sourcing to share work. Forty-six accounts onboarded, 900 people contribute, and more than 900 automations run regularly; September shows 33,000 hours invested plus 1,500 atoms (400 generic). Concrete results: reconciliation reports trigger automatic fixes, a generic Windows hotfix tool deploys patches across apps, and file-system cleanup runs fully automated, all tracked by monthly KPIs and reused across accounts.
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chapters (7)
- 0:00Introduction
- 0:27Agenda
- 2:01Challenges
- 4:45Implementation
- 10:17Data Integrity
- 11:54Windows Server Hotfix
- 14:20Summary
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