Running Excellent Retrospectives: Talking for Humans
summary
Prescribes three facilitator duties: create a safe learning environment, run a focused meeting with a rotating note-taker, and avoid destructive humor. Recommends concrete wording to avoid (you, why, always/never) and to prefer open prompts (what, how, what happened) plus practiced active listening and timely interruptions for filibusters. Uses a real case: the 1990 Lacey V. Murrow floating bridge sank when five factors combined, eight pontoons failed, $69M damage, no injuries; remediation subdivided pontoons and the fix works.
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chapters (8)
- 0:00Start
- 5:31perceptual learning
- 9:39why didn't you just fix it the last time this happened?
- 13:43the sky is green
- 32:22select a notetaker
- 33:40stay on time and on topic
- 34:29active listening
- 59:11practice interrupting
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