Globalizing SRE in a Walkup Culture
summary
Wayfair expands SRE from Boston into Berlin, managing ~5,000 production systems and >100 deployments per day, and builds a 24/7 NOC staffed in both regions using Slack and Google collaboration tools. Early failures occur when remote hires receive only packaged operational tasks and lack ownership; retention suffers. Success comes from brought an SRE over for a two-year tour to transfer domain knowledge, plus RFCs, design docs, video-conferencing etiquette, timezone appreciation and enforced documentation, which produce a functioning global SRE team.
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chapters (13)
- 0:00Intro
- 3:04Why SRE in Europe
- 4:46What didnt work
- 11:39Matts perspective
- 13:02Ownership
- 15:17Complexity
- 16:22Communication
- 17:46Support
- 18:38Timezone Appreciation
- 19:31Takeaways
- 20:04We are hiring
- 20:30Logo
- 20:53Careers
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