Panel session: Voice for Transport

on YouTube ↗34m

" summary

Multimodal platforms connect Alexa, Google Assistant, Facebook Messenger and SMS to rail and travel backends, using OpenNLP and Duckling for NLP and date parsing and supporting account linking and Android Auto/Apple CarPlay. Proofs include an Alexa airline booking POC, a hotel concierge with Marriott and an on‑site bot; usage jumps from 25 users/day to 10,000 users/day (about 0.8% of traffic) and satisfaction reads high. The stack enables digital ticketing and white‑label deep integrations; transactions work but overall adoption remains early.

AI-written summary · about

" chapters (14)

1. 0:00Introduction to panel
2. 1:56PSA’s voice UX lab
3. 3:28Dazzle’s rail industry platform
4. 7:02SNCF’s voice innovation journey
5. 13:38PSA’s in-car voice challenges
6. 15:49Omni-channel voice interactions
7. 17:34Dazzle’s future expansion plans
8. 18:59Voice transforming travel search
9. 20:49SNCF’s 2018 voice roadmap
10. 22:14Integrating cloud platforms in cars
11. 25:37Voice revolution vs mobile
12. 29:08Audience Q&A session
13. 32:50Voice ticketing traction
14. 34:14Closing remarks

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