SLI and SLO for the Business: Monitoring Quality Across 200+ Products
summary
MTS describes how they moved from host- and app-level monitoring to tracking SLI/SLO for full business scenarios across 200+ (400+ mentioned) products. The talk covers the problem that low-level metrics don’t reflect user-facing quality and are opaque to management, and explains the approach and operational challenges of implementing scenario-based SLI/SLO monitoring at large scale.
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