How Tech Ops Drives Results at Gap Inc.
summary
Gap Inc. tech ops runs a cloud-first platform supporting 64M customers (55M loyalty), ~120M monthly visits and up to 12,000 orders/minute at peak, while shipping ~1M units/day. Operations manage ~35,000 network devices and 20,000+ container instances using Kubernetes, Kafka as a service, Docker, React, Python, Prometheus and Terraform. Built a network tech bot (Azure Bot + LUIS + Python) that cuts MTTR/MTTE, plus a single store-visibility dashboard; exited data centers and measures carbon reduction as a quarterly KPI.
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chapters (5)
- 0:00Start
- 9:37Container Deployment
- 13:56How Much of the Hardware Development Is Done in-House versus Third Party
- 16:30Devops Accountability
- 17:21How Did You See Team Decide To Go with Native Development over a Cross-Platform Solution
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