Digital Business - Powering Prosperity
summary
Intuit builds a unified billing and subscription platform that supports multiple currencies, languages, local payment processors and compliance, using an API-first service layer and microservices behind SaaS and CI/CD pipelines. The platform enables rapid market rollout—after a 1.5 year proof in UK/Canada it launches nine more markets in the next 1.5 years—and drives scale: 6x migration to 4.5M users in 12 months and 45% growth in QBO online, all while preserving customer experience.
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chapters (12)
- 0:00The case for platforms
- 3:13T4 organization strategy
- 3:34Principles of platform design
- 7:28Overcoming siloed experiences
- 10:03End-to-end billing design
- 12:08Service-based architecture
- 13:49Global scaling strategy
- 16:24Foundational capabilities
- 18:05Organization and prioritization
- 19:39Unified billing platform
- 20:59Future growth opportunities
- 21:59Building for transparency
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