Adopting AI in Local Government with Privacy and Equity in Mind: A Case Study of the...
summary
Partnership with the City of Oakland pilots Microsoft Copilot with an AI task force of 45 employees, collecting ten 45–60 minute interviews, three surveys and one month of logs from five users. Findings show privacy shapes use: chat logs are discoverable for public records causing staff to sanitize prompts, ban Copilot from meetings, or refuse document access; concerns about passive data capture and unclear city guidance lead to ad hoc personal rules rather than standardized safeguards.
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