The future experience in health-
summary
Telstra Health consolidates digital tools into an integrated patient experience, claiming a $250 million investment across 18 acquisitions and partnerships, including Healthengine with 2 million appointments booked, ReadyCare telemedicine and Fred IT reporting 750,000 electronic prescriptions a day and 25/sec at peak. A Royal District Nursing Service pilot cuts staff using three apps into one myCareManager tablet, addressing 10 million kilometres a year travelled and 70% driving time; examples also include Langone palm ID, PillPack and patient communities for chronic care.
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chapters (11)
- 0:00Intro
- 1:43What freaked Vinny out
- 4:02Challenges
- 6:08Responsibility
- 8:09Adding value
- 9:59Building around the user
- 10:44Crafting communities
- 11:49Being human
- 13:30Telstra Health
- 17:20Chronic Disease
- 18:26Be Human
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