You don't suck at communication: an empathetic communication primer
summary
A concrete primer: 85% of kids stutter between ages 3 and 5 and many recover by 10–12, yet persistent stuttering leads to coping strategies and social fear; attending the National Stuttering Association conference reframes communication as an act of empathy; Slack and Twitter erode that empathy; collaboration fails because people are afraid of being wrong and fear not being understood; fixes offered are practical — speak up, focus on the listener, accept silence, and trade defensiveness for vulnerability and courage.
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chapters (4)
- 0:00Start
- 14:26Failures of communication cannot be automated away.
- 19:48Silence kills collaboration.
- 21:20Think about the LISTENER
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