How to talk to humans: a different approach to soft skills
summary
Sharon Steed discusses improving interpersonal communication for developers by teaching empathy and storytelling techniques to connect with clients, managers, and investors. She also addresses using vulnerability and reframing perceived weaknesses—including her own experience with stuttering—to turn those traits into strengths during professional interactions.
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chapters (6)
- 0:00Start
- 0:58Nothing is more important than communication.
- 15:11Empathy is the cornerstone of connecting with other people.
- 17:27Tell your whole story.
- 18:40People don't remember or identify with perfect. They remember and identify with flawed.
- 19:52Be empathetic enough to listen to other people's stories and courageous enough to share your own.
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