on Copilot Adoption & Culture Change (Customer Spotlight)
summary
British Airways runs a two-phase Copilot rollout that starts with a 700-license pilot requiring mini business cases, then scales to a company-wide rollout after proving impact. The pilot produces a grassroots community, 99% adoption during the test and self-reported savings of about 5 hours per week per user, and draws 250 volunteer champions versus an initial target of 50. Copilot sits on an M365 foundation with per-flight Teams, Viva communities, and a goal of 90%+ sustained adoption and deeper usage.
AI-written summary · about
chapters (9)
- 0:00Introduction
- 1:03Transformation role
- 2:30Copilot implementation
- 3:52Pilot success and scaling
- 4:36Engaging champions
- 6:20Microsoft 365 at BA
- 8:04Driving innovation
- 9:48Success and failure
- 10:09Key takeaway
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