SREBot—More Than a Chatbot—An Intelligent Bot to Crush Mitigation Time
summary
An intelligent incident bot called SREBot automates bridge creation, chat logging and ticketing, uses LUIS for NLP to parse commands, and runs automated impact assessment for VMs that shows about 40–50× faster impact assessment versus manual work while early rollouts report saving roughly seven minutes per call. It reads logs, suggests which teams to engage, can auto-create incident conferences in Skype for Business and exposes an extensible plugin/actor model so teams add domain-specific diagnostics and triage logic.
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chapters (7)
- 0:00Introduction
- 5:50How does SREBot work
- 9:36Adding wisdom to SREBot
- 12:12Intelligence
- 13:15Impact Assessment
- 18:07Engagement
- 22:42User Interfaces
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