ChatOps at Shopify: Inviting Bots in Our Day-to-Day Operations
summary
Shopify runs chat-driven ops via a Ruby Lita-based bot called Spy tied to Slack, GitHub, PagerDuty and internal APIs, serving 500k+ merchants and ~1,200 developers while deploying ~40 times/day and handling billions of requests. Spy exposes commands to profile nginx Lua, show top‑traffic shops, rebalance CDN backends, query MySQL shard roles, and perform authenticated spy fellover pod data‑center failovers in under 90 seconds. It also automates paging, incident TLDR, status‑page updates, report generation and developer tasks like ship it lock, cutting toil, speeding onboarding and shortening incident duration.
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chapters (8)
- 0:00Introduction to Shopify
- 2:08ChatOps foundations
- 5:38Infrastructure management
- 11:35Data center failover
- 19:05Incident response
- 31:01Developer onboarding
- 33:54Lessons and takeaways
- 38:02Q&A session
