Balancing Business and Technical Metrics
summary
Balancing between business and technical metrics examines how engineering teams measure success by combining business KPIs (like revenue, conversion, customer retention) with technical metrics (such as latency, error rates, deployment frequency). It discusses practical approaches to choose and align metrics, avoid metric conflicts, and use them together to guide prioritization and decision-making in software projects.
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chapters (7)
- 0:00Introduction
- 2:16Traditional metrics problem
- 8:57Component criticality definition
- 16:44Managing unavailability
- 23:46Dashboards and automation
- 28:20SLA reporting and insights
- 38:14Summary and Q&A
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