Swiss Cheese, or Communication Errors That Lead to Disaster
summary
Examines communication failures in software projects that lead to major disasters, using concrete examples of misunderstandings and missing information. Describes how poor requirements, unclear interfaces, and faulty handoffs between teams create bugs and system-level failures, and discusses practical ways to detect and prevent those communication-induced defects.
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chapters (8)
- 0:00Introduction
- 3:56Human factor in errors
- 11:48Swiss cheese model threats
- 18:56Error prevention techniques
- 23:18DISK communication model
- 38:445Y method and culture
- 42:41IT incidents and disasters
- 46:00Summary and Q&A
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