Behind the scenes of CTI services — integrating with physical devices
summary
A restaurant reservation app added a CTI service that connects store landlines to an iOS app using a dedicated physical hub device called CTI-BOX. The talk explains engineering and operational challenges of integrating that hardware with iOS via BLE, SIP and PSTN, plus constraints from devices and installation environments, and the technical solutions used to address them.
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chapters (4)
- 0:00Start
- 14:58Constraints of BLE (Bluetooth Low Energy)
- 18:25Countermeasures against constraints
- 32:00Device log collaboration
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