The Story of Chatwoot
summary
Started in 2017 as a Rails backend with a Vue.js frontend to unify chat, email and social support, went inactive for ~1.5 years, then open-sourced in 2019 and picked up traction: Vue.js and Rails, 30 contributors in one month, GitHub stars jump 100→1,500 in 10 hours, and real usage with ~1,000 Docker Hub pulls and ~150 Heroku deploys. Faced an early security mishap when an exposed AWS key sent ~100,000 emails, declined an acquisition offer, and now pursues hosted, support and enterprise revenue while keeping the code MIT-licensed.
AI-written summary · about
chapters (9)
- 0:00Introduction
- 1:04The Story of Chatwoot
- 5:41Why Open Source
- 9:36Posting on Hacker News
- 10:24Acquisition Offer
- 12:55Vision
- 14:55Plans
- 16:40Takeaways
- 20:09QA
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