Building Data-Driven, Intelligent Apps in the Age of GenAI
summary
Zoho describes a concrete stack: a contextual ZI engine embedded across 55 apps, vision models that detect dents on uploaded car images and generate reports, sentiment and recommendation engines that feed LLM-driven summaries and draft responses, and analytics that turn reports into business insights. Homegrown models include 3–7B parameter SLMs that run on CPU and larger MLMs, and the platform offering is named Catalyst with QuickML and Aptics for custom models, analytics and crash reporting. Claims focus on cost, privacy, and sustainability tradeoffs.
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chapters (11)
- 0:00Introduction to GenAI in apps
- 2:09Zoho’s business context goals
- 4:38Contextual Intelligence engine
- 6:26Vision and sentiment use cases
- 9:57Generative AI actions in CRM
- 11:45Recommendation engine demo
- 12:26Analytics with generative AI
- 13:51Zoho’s language models
- 15:41Zoho’s tech stack and Catalyst
- 17:07Catalyst platform overview
- 18:33Closing and Q&A
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