Enterprise Data in Action: 7 Eleven's Journey to Business Value Through Advanced AI
summary
7‑Eleven describes a governed centralized data lake with a federated layer, cleaning pipelines and a data quality gate that serve personalization across a 40,000‑product assortment and recommendations on app and customer‑facing screens; generative AI powers an automated license procurement workflow (tracking multi‑state rules, renewals and system entries) and agentic assistants that automate store ops and save engineer time — no layoffs, productivity gains — while 7,000+ fuel sites and 83,000+ global stores remain the scale driving ROI calculations.
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chapters (5)
- 0:00Introduction and overview
- 3:53Data infrastructure at 7-Eleven
- 13:06Personalization and customer experience
- 17:19AI adoption and generative AI use cases
- 24:08AI governance and future outlook
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