Interview with Chris Atherton
summary
User interfaces must manage attention and avoid overloading short term memory, so software gives only the facts needed right now, provides a little context about where the user is, and makes the clear call to action obvious. Short-term memory is a leaky bucket so designs aim for one to three items to remember (some people can juggle six to nine) and avoid asking users to "park" details for later. Government services require this to work for older or stressed users.
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