⚡️ FEDC 2018 - Carl Smith
summary
Runs a 4,000‑person community that places spare talent and last year helped three to four companies avoid layoffs by redeploying bench staff, runs about 14 events per year that mix startups and big brands, and enforces a weekly 7:30am status called the first strike email to prevent “silence kills” breakdowns. Advocates a simple diagnostic — ask the X question about previous vendors to clear baggage — and uses transparency and daily syncs to keep projects on track.
AI-written summary · about
chapters (8)
- 0:00Introduction and background
- 2:46From theater to digital work
- 7:00Client service best practices
- 9:37Managing client relationships
- 12:06Communication and vulnerability
- 13:29Personal anecdotes and insights
- 17:09Podcast and ongoing projects
- 20:37Closing and resources
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