Digital exclusion in healthcare & how to change it
summary
Uptake of web-first healthcare is concrete: 20 million adults booked vaccinations online leading to about 61 million jabs, and video consultations run via text links to browser calls — but barriers persist: 15% of adults read at a 9–11 year level, 4 in 10 struggle with health content and over 6 in 10 misread stats, and a 2019 blind test finds 48% of GP practices wrongly refuse registering travellers. Practical fixes include national device bank and data provision, plain language, single-action pages, alternative phone routes and community-led research.
AI-written summary · about
chapters (24)
- 0:00Introduction
- 0:57The story
- 4:36Video consultations
- 6:29Quotes from patients
- 7:12Who is missing out
- 8:15Assistive Technologies
- 9:11No fixed address
- 11:01Cost of living crisis
- 12:17Comie Model
- 14:30Principles
- 17:21Simplify
- 18:42Plain Language
- 19:56Medical Information
- 20:53Health Literacy
- 22:33NHS Content Style Guide
- 23:53Simplifying technical complexity
- 26:22Single action per page
- 27:06Giving users choice
- 28:26Digital inclusion in healthcare
- 31:22Learning about lived experiences
- 35:33Building Trust
- 37:22Good Things Foundation
- 39:24Charities
- 40:11Human rights
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