Eli Budelli of Automattic Talks About Remote Team Communications at Elevate2020 by Plato
summary
Automattic defaults to async text work across 1200 employees across 70 countries and removes status meetings, replacing them with written decisions, built-in review of drafts, and explicit onboarding of documented expectations. Managers run regular 1:1s, triage engagement gaps, and create rituals like WhatsApp Monday and peer one-on-ones. Critical operational rule: train the team to ask for help after one hour stuck. Practices reduce hidden blocking, improve inclusion for ESL teammates, and insist that silence in text is not agreement so leaders must follow up and make help-seeking visible.
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chapters (5)
- 0:00Start
- 1:11ASYNC COMMUNICATION
- 4:18MAKE THE IMPLICIT EXPLICIT
- 5:17TEAM COHESION
- 6:43ASKING FOR AND RECEIVING HELP
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