Technical Career Development - From Hippie Musician to Hiring Manager
summary
Career arc runs from 18 years in an Americana band to director of customer care at Platform.sh, pivoting after a 2008 lightbulb moment and an 11‑year blog. Early steps include wrote a WordPress theme in 2010, learned Drupal at DrupalCon 2010, migrated Ektron to Drupal, taught AWS and infrastructure on the job, and grew a complaint function into a support team of 40+. Employee number ~32 at a remote SaaS host, now diagnosing performance issues, customer success KPIs, and hiring.
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chapters (10)
- 0:00Introduction and audience
- 7:33From musician to hiring manager
- 9:00Burning the boats for change
- 12:12Learning Drupal and community
- 15:44First office job in publishing
- 21:05Joining a remote tech company
- 27:15Career as an agile process
- 30:04Staying curious and learning
- 34:00Transition to customer care
- 40:22Q&A and preventing skill rot
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