Inside Out: My Journey of Understanding Inclusion
summary
Anecdotes show unconscious bias: an arborist assumes the lawn owner is male, a store clerk hands tool advice to the partner, a 360 review notes “you’ll be a great mom” instead of performance feedback. Practical histories include leading Canonical’s file‑sync and Snap Store work, woodworking and buying an electric sander, and using The Culture Map to argue for explicit vs implicit communication. Concrete prescriptions: notice biases, spell out acronyms, mix principle‑first and action‑first persuasion, and use privilege to sponsor and publicly call out violations.
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chapters (7)
- 0:00Introduction
- 5:24Unconscious bias experience
- 13:44Double bind in leadership
- 21:53Cultural differences
- 33:53Language and documentation
- 37:22Role of allies
- 40:38Reflections and call
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