How to win at StackOverflow
summary
Practical playbook for using Stack Overflow to run API support: set product-specific tags, edit and retag high-SEO questions, feed tag RSS into Slack for triage, and run Stack Exchange Data Explorer queries and the Stack Exchange API to track views and response time. Metrics show median response time falling from ~4,000 minutes to under a couple hundred minutes and JavaScript median 15 minutes. Also covers using bounties to seed canonical answers and a paid Stack Overflow ads test that cost about $5,000.
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chapters (9)
- 0:00Intro
- 0:47Who am I
- 1:18The basics
- 6:50Best support developers
- 12:42Answer your questions
- 13:07Stack Exchange features
- 17:27Stack Overflow metrics
- 21:05Advanced topics
- 22:47bounties
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